Our Services
Dalma Tech²’s Core Competencies
Dalma Tech² offers our clients a unique combination of creative innovation and practical experience when providing services in support of evaluation, design, development, and implementation of major projects within the Kingdom of Saudi Arabia and the Local Region. All of our services are provided through a team approach, which emphasizes a tailored mix of analytical, design, management, logistics, and personnel support services.
Dalma Tech²’s goal has always been customer satisfaction.
Technical Services
Dalma Tech² combines broad, real-world experience with creative, advanced planning to support mobilizations, operational readiness, and sustainment for the defense and security industries. We offer fully customizable staffing solutions that are created to meet the situational requirements of our client’s contracts. We take pride in delivering proven solutions that can be quickly deployed, integrated, and dispatched anywhere, anytime. Imbedded in our Technical Services, Dalma Tech² can provide needed designs, custom configuration, implementation, sustainment, and modernization of systems or as part of a team on multi-layered projects.
Engineering & Technical Support
Some of our clients request long-term engineering support, and others only require consulting assistance on a single project. No matter the length of our relationship, Dalma Tech² aims to give your company confidence in its engineering capabilities.
Dalma Tech²’s Engineering and Technical Support Services allows our clients to maintain higher availability and system performance with project operations, transitional maintenance, support, and managed services by providing robust and flexible service-level options designed to prevent problems and resolve issues quickly while retaining a cost competitiveness edge.
Dalma Tech2 can provide qualified engineers with the capabilities to strengthen your current engineering team, or to step in as your proxy engineering department whenever the situation requires. Our team is ready to mentor and assist your customers’ engineers and to act as a sounding board for more experienced employees. Whether your employees require frequent engineering guidance; or just need help reviewing and approving designs, Dalma Tech² can fill the gap.
Technical support services are being strategically outsourced by Dalma Tech² as global companies discover the benefits of access to an experienced team of specialists with the added benefits of improved service quality, lower costs, and reduced risk. You can outsource technical support services to Dalma Tech², secure in the knowledge that a pool of trained and experienced engineers and technicians are available 24 x 7 to provide your customers technical support while preserving needed levels of quality.
Program Management
Dalma Tech² provides highly experienced program managers and project managers with the leadership capabilities to successfully guide, manage, and support high-visibility initiatives. Whether you require resources long term or short term, Dalma Tech² has the flexibility and talent to accommodate your resource needs. We specialize in:
- Managing strategic, mission-critical initiatives: Our clients utilize our services when they cannot afford program or project failure – even staffing companies turn to us!
- Recovering troubled projects: Our management staff are skilled at conducting a rapid diagnosis of problems, instituting course corrections, and bringing projects back on track. Interim leadership: We can take charge of PMOs and similar organizations, run them for you for short or long-term duration, and transition them back to you when you are ready.
- Filling skill set gaps: If your people are proficient in some areas but not so much in others (e.g., risk management), we can provide the expertise you need. We can also help better manage key resource dependency issues.
- Supplementing resources when demand exceeds capacity: From Business Analysts to Project Controllers to Program Managers, we can help fill your staffing shortages.
Dalma Tech² has extensive project management experience to help structure, guide, facilitate, and oversee Project Planning and Implementation activities. In the truest sense of partnership, Dalma Tech² will completely transfer our knowledge and understanding of the project. This information empowers our clients to gain better control. Dalma Tech² uses the project management office to:
- Act as a problem resolution tool to assemble critical information
- Speed the decision process and apply in a repeatable fashion
- Improve reliability and responsiveness
- Ensure bottom line, higher productivity, lower costs, and project success
- Manage key project assets to ensure unsurpassed control, quality, and economics
Quality Control & Quality Assurance
Dalma Tech2 personnel have functioned as quality control (QC) inspectors for The United States Air Force, The Royal Saudi Air Force, and various high-profile clients. The main objective of our quality control (QC) is to ensure that the business is achieving the standards it sets for itself. Dalma Tech² QC is used to verify the quality of the output. In almost every business operation, it is not possible to achieve perfection. For example, there will always be some variation in terms of materials used, production skills applied, reliability of the finished product, etc. Dalma Tech²’s QC involves setting standards about how much variation is acceptable. Dalma Tech²’s aim is to ensure that a product being utilized on a project, or a service being provided, meets the specifications which ensure customer needs are met.
With QC, inspection is intended to prevent faulty products or low standard work reaches the customer. Dalma Tech²’s embraces this approach of having specially trained inspectors, rather than every individual being responsible for his or her own work, which pays dividends when the job is completed.
Dalma Tech²’s Quality Assurance (QA) is focused on planning, documenting, and agreeing on a set of guidelines that are necessary to assure quality. Dalma Tech²’s QA planning is undertaken at the beginning of a project and draws on both specifications and industry or company standards. Dalma Tech²’s typical outcomes of the QA planning activities are quality plans, inspection, test plans, the selection of defect tracking tools, and the training of people in the selected methods and processes.
Undertaking QA at the beginning of a project is a key tool to mitigate the risks that have been identified during the specification phases. Dalma Tech² knows that communication plays a pivotal role in managing project risk, and is crucial for realizing effective QA. Part of any risk mitigation strategy is the clear communication of both the risks and their associated remedies to the team or teams involved in the project. In other words, QA is a proactive management practice that is used to assure a stated level of quality for any project initiative.
Transition Maintenance
Dalma Tech² can assist in the transition from Installation and Checkout to operations and maintenance to ensure compliance with statutory, technical, and contractual requirements; safety and efficiency in operations and maintenance; definition and maintenance of client obligations including those of the contractor’s, warrantors, operators and maintainers; and support with warranty claims management.
Dalma Tech² provides extensions to warranty service with client-trained technicians and engineers along with repair and return service.
Logistics & Configuration Management
Dalma Tech² sees Logistics and Configuration Management as a multifaceted process with many elements. Each element is important in its own way. With Dalma Tech²’s approach, they are brought together under one umbrella and integrated into one cohesive unit. Dalma Tech²’s capability in logistics is identified under four (4) distinct categories:
- Business Logistics – The science of planning, design, and support of business operations of procurement, purchasing, inventory, warehousing, distribution, transportation, customer support, financial and human resources.
- Acquisition Logistics – Acquisition Logistics is everything involved in acquiring logistics support equipment and personnel for project systems. The process of systematically identifying, defining, designing, developing, producing, acquiring, delivering, installing, and upgrading logistics support capability requirements through the acquisition process for project subsystems and equipment.
- Integrated Logistics Support (ILS) – ILS is a management function that provides planning, funding, and functioning controls which help to assure that the system meets performance requirements, is developed at a reasonable price, and can be supported throughout its life cycle. ILS encompasses the unified management of the technical logistics elements that plan and develop the support requirements for a system. This can include hardware, software, and the provisioning of training and maintenance resources.
- Logistics Support Analysis (LSA) – Simply put, LSA is the iterative process of identifying support requirements for a new system, especially in the early stages of system design. The main goals of LSA are to ensure that the system will perform as intended and to influence the design for support and affordability.
Dalma Tech²’s Configuration Management (CM) concentrates on the capability, prior to and after integration, to measure and document system changes and keep released information clear, concise, and up-to-date. As information integrity improves, the need for corrective action declines. As corrective action declines, real improvements become increasingly robust. In other words, Dalma Tech² understands configuration management and can therefore focus on real improvements (new client products, software and better processes, and so on).
To let Dalma Tech² “manage a projects CM” is to provide a better business process infrastructure and thereby enable other core business processes to be more reliable and efficient.
Strategic Acquisitions and Local Content Procurement
Strategic Acquisitions and Technology Procurement (SATP) is represented by Dalma Tech² professionals who manage and deliver strategic procurement planning, advice, and complex procurement implementation services for major acquisitions across government and the broader public sector. When providing SATP, Dalma Tech²’ objectives as simple; they are:
- Comply with the Kingdoms Vision 2030 requirements to include local industries in delivering the supply contract as well as building new self-sufficient capabilities
- Deliver High Quality consulting and advisory services on complex and strategic opportunities for government and the public sector throughout the program life cycle
- Develop more innovative, risk-free, and flexible procurement methods to reflect trends in the public and private sectors
- Research and develop new products and services for new or emerging markets
Dalma Tech²’s SATP can provide ongoing procurement advisory services to a wide variety of clients encompassing projects of a general nature (e.g. designing and establishing qualified supplier’s listings, Request for Proposals, etc.) through to more complicated or non-routine procurement.
Life Support Services
The foundation of Dalma Tech²’s Life Support Services (LSS) incorporates our hands-on knowledge of current Saudi Arabian Government (SAG) Laws and Regulations, specifically pertaining to the ability of clients’ personnel to enter and work within the Kingdom.
Dalma Tech² provides our clients with all the required In-Kingdom Life Support Services to allow for a successful project by implementing policies and procedures within the framework of Saudi Arabian law, customs, and the customers’ directives that have been proven to mitigate risk and promote on time completion of assigned tasks.
The LSS provided will be comprised of a number of components that will focus on providing the following services:
- Government Relations
- Recruitment and Mobilization of Specialized Labor
- Contract Finances
- Housing and Soft Packs
- Personnel Transportation
- Demobilization